Returns

We hope you are happy with your purchase, but if something doesn't quite work for you then don’t worry we will happily offer you a refund, exchange it for something else or even offer you a credit note. (Subject to our below terms and conditions)

 

 

***RETURNS OVER THE FESTIVE PERIOD***

From December 1st all items sold online and in store will have the return period extended to January 14th 2019. Returns will be for an exchange or credit note.

 

How do I return or exchange an item?

You have 14 days to return it to us from the day we deliver your order (or from the date we make our first delivery attempt).

To return any items within the 14 day period you must first request a Returns Authorisation Number (R.A.N).

To request an R.A.N please email us at info@lixie.co.uk stating your order number with the words Returns Request in the subject box, together with a description of what you wish to return.  Please allow us up to 24 hours to respond to your R.A.N request.

Alternatively you can pop back in store for an immediate refund or exchange

 

Please note:

Items can only be returned to us in their original condition and original brand packaging and must have the Lixie Label still attached.  Only new, unused and unworn items will be considered for return.

We cannot issue refunds, exchanges or credit notes on items returned to us after 14 days.

Lingerie is not returnable. 

Sale items are non returnable.

Please package your returns well ensuring your items will not be damaged in transit.

Collect in Store Orders - We will send a dispatch email when your order is ready to be collected in store.  Your 14 day return policy starts from the date we dispatch the order. 

For International orders customers are responsible for returns taxes and please make sure you allow enough time to meet to 14 day return period.

 

Exchanging for something else?

If the size isn't right or you just want something different then please make sure you notify us sooner rather than later as our stock levels change very quickly.

If what you see is in stock, to save time and ensure you get it while it’s still in stock it may be quicker for you to request a refund and place a new order altogether, we will gladly do this and refund you your original order including postage costs!

 

Receiving a refund

Once we have received your unwanted items they will go through quality check and we will then email you within 48 hours to confirm your request.

Refunds can only be issued via the original payment made and can take up to 14 days from completion of quality check to be processed. Please note during Sale and at peak times returns can take up to 21 days to process.

We will notify you if there are any damages or issues with your returned items.

Refunds will not include postage fees.

 

Credit Notes

If you can’t find anything right now we are more than happy to offer you a credit note. 

Credit notes are valid for 6 months and are non-refundable and non-exchangeable.